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How the CON29DW protects its customers

Protecting consumers and giving them and their advisers peace of mind, the Law Society’s CON29DW provides a clear trail of responsibility back to the data source.

An Enquiry result incorrectly indicated the location of both foul and surface water sewers. This meant the owner in North East England could not extend the property as they desired.  As this was a source data issue covered by the T&Cs of the Law Society’s CON29DW Enquiry both sewers were diverted, enabling the homeowners to build their extension.

If the customer had used another drainage and water search rather than a Law Society CON29DW Enquiry, they would have been liable for the associated diversion costs of £17,000, due to personal search companies’ terms and conditions exempting responsibility for 3rd party data.