Updates

28/07/13

Independent customer service survey confirms conveyancers’ delight with CON29DW providers

Conveyancers have once again highlighted the exemplary customer service and quick turnaround times from the water companies that provide the Law Society’s CON29 Drainage and Water Enquiry.

Over 150 conveyancers were independently surveyed across England about the order process and customer service received when purchasing the CON29DW during the house purchase cycle. Once again, over 97% confirmed the search order process either met or exceeded their expectations, with a rise of 3% in conveyancers who thought the service had improved since their last search.

Thames Water commented that “we know that customer service is critical in the conveyancing world, and this survey really helps us to analyse our processes and service. Undertaking the survey as an industry allows us to benchmark our service nationwide, and ensure we can target industry improvements where they will really benefit the homebuyer.”

This survey, undertaken in April/May 2013 revealed a significant 5% increase from 2012 in respondents who would speak highly of their CON29DW provider without being asked. “This reflects a real drive across all the companies to continue improving our service to our customers, and is great result for all the companies involved”, said Mark Jarvis, Operations Director at Severn Trent Searches.

Close
Read more >